Total quality management in government : a practical guide for the real world

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Total quality management in government : a practical guide for the real world / Steven Cohen, Ronald Brand

版:

1st ed

資料種別:

図書

出版情報:

San Francisco : Jossey-Bass, c1993

形態:

xxii, 228 p. ; 24 cm

シリーズ名:

The Jossey-Bass public administration series <BA04553435>

著者名:

ISBN:

9781555425395 [1555425399]

書誌ID:

BA20270216

子書誌情報

フルテキスト

所蔵情報

他の版・巻

書誌詳細

注記:

Includes index

主題:

Public administration; Total quality management

言語:

英語

目次情報:

What Is Total Quality Management? / Part 1：

How TQM Can Strengthen Government Performance / 1：

The Basic Concepts of TQM / 2：

How TQM Revolutionizes Management / 3：

Implementing Total Quality Management in Public Organizations / Part 2：

Getting Prepared: Understanding and Overcoming Barriers to Change / 4：

Taking the First Steps: Analyzing Your Work / 5：

Managerial Strategies for Implementing TQM / 6：

Total Quality Management in the Real World / Part 3：

Bringing TQM to the Environmental Protection Agency's Office of Underground Storage Tanks / 7：

TQM Success Stories / 8：

Making TQM Work in Government: Real-World Strategies / 9：

What Is Total Quality Management? / Part 1：

How TQM Can Strengthen Government Performance / 1：

The Basic Concepts of TQM / 2：

How TQM Revolutionizes Management / 3：

Implementing Total Quality Management in Public Organizations / Part 2：

Getting Prepared: Understanding and Overcoming Barriers to Change / 4：

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