eGovernment: A Complex Challenge / Part I: |
The Different Facets of eGovernment Initiatives: Paradigms and Approaches / 1: |
Background and Motivations for a Methodology / 1.1: |
Planning eGovernment Initiatives as Services / 1.2: |
Information Systems Strategic Alignment in eGovernment / 1.3: |
The Role of Rules in eGovernment Initiatives / 1.4: |
The eG4M Multidisciplinary Approach / 1.5: |
Summary / 1.6: |
Data Governance / 2: |
Data Governance Issues / 2.1: |
Data Quality / 2.2: |
Data Quality Dimensions / 2.2.1: |
A Methodology for Data Quality Assessment and Improvement / 2.2.2: |
Data Modeling / 2.3: |
The Entity - Relationship Model / 2.3.1: |
Schema Integration in the Small / 2.4: |
Conflict Analysis and Schema Merging / 2.4.1: |
Enrichment and Rearrangement / 2.4.2: |
Schema Integration in the Large: The Repository of Schemas / 2.5: |
Schema Abstraction / 2.5.1: |
A Methodology for the Construction of a Repository of Schemas / 2.5.2: |
Usages of the Repository of Schemas in eG4M Planning Activities / 2.5.3: |
The eG4M Methodology at a Glance / 2.6: |
Black-Box and White-Box Description of the Methodology / 3.1: |
Running Example / 3.2: |
Strategic Planning / 3.3: |
eGovernment Vision Elicitation / 4: |
Policies and Principles / 4.1: |
Preliminary eGovernment Vision Elicitation / 4.2: |
Strategy Modeling / 4.3: |
The Map Model / 4.3.1: |
Building the AS-WISHED Business Model / 4.3.2: |
Documenting the AS-WISHED Business Model / 4.3.3: |
Defining the Macro- and Micro-objectives of the eGovernment Vision / 4.4: |
State Reconstruction / 4.5: |
How to Represent eG4M Facets / 5.1: |
Social Context / 5.1.1: |
Services / 5.1.2: |
Types of Users / 5.1.3: |
Laws / 5.1.4: |
Organization / 5.1.5: |
Process / 5.1.6: |
Data / 5.1.7: |
How to Represent Relationships Among Issues / 5.2: |
Services and Laws / 5.2.1: |
Services, Processes, Macro-processes / 5.2.2: |
Processes and Organizations / 5.2.3: |
Organizations and Types of Data / 5.2.4: |
Organizations and Data Flows / 5.2.5: |
Types of Data and Databases / 5.2.6: |
Other Relationships / 5.2.7: |
Enriching Matrices with Quantitative Data / 5.3: |
Usages of Knowledge Collected in the State Reconstruction Phase / 5.4: |
eReadiness Assessment / 5.5: |
What Is eReadiness? / 6.1: |
Social and Organizational Analysis / 6.2: |
The SECI Tool / 6.2.1: |
SECI Field Analysis at the Tangier Municipality / 6.2.2: |
The Microeconomic eReadiness Model / 6.2.3: |
The Model and Reality / 6.3.1: |
Case Study / 6.3.2: |
The Investment in Innovation Effect / 6.3.3: |
The Substitution/Integration and Back-Office Reorganization Effects / 6.3.4: |
Implications for Economic Policy and Public Sector Management / 6.4: |
Quality Assessment / 6.5: |
Introduction to Quality / 7.1: |
The eG4M Quality Registry / 7.2: |
Efficiency / 7.2.1: |
Effectiveness / 7.2.2: |
Accessibility / 7.2.3: |
Accountability / 7.2.4: |
Dependencies Among Dimensions / 7.3: |
A Methodology for the Assessment Activity / 7.4: |
Operational Planning / 7.5: |
Definition of Priority Services and Value Targets / 8: |
Definition of Priority Macro/Micro-objectives / 8.1: |
Define the Priority Services / 8.2: |
Definition of Priority Qualities and Target Values / 8.3: |
Choice of Projects / 8.4: |
A Reference Architecture for eGovernment Projects / 9.1: |
Applications / 9.1.1: |
A Methodology for the Choice of Projects / 9.2: |
Cluster Services and Find Bundles / 9.3: |
Choose Project Solutions / 9.3.1: |
Identify Reusable Layers / 9.4.1: |
A Reference Technological Architecture / 9.6: |
Organizational Considerations for Setting Up a Reference Architecture / 10.1: |
Basic Concepts / 10.2: |
Overview of the Reference Architecture / 10.3: |
Service Agreements / 10.4: |
Cooperation Domains and Cooperation Agreements / 10.5: |
Repositories for Agreements and Schemas/Ontologies / 10.6: |
Other Elements / 10.7: |
Security Services / 10.7.1: |
Monitoring, Management, and Qualification Services / 10.7.2: |
Similar Initiatives in Europe / 10.8: |
Guidelines for the Specification of New Administrative Processes / 10.9: |
Overview of the Guidelines / 11.1: |
Tools for the Design Time / 11.2: |
Dealing with Legacy Systems / 11.3: |
Legacy Systems Classification / 11.3.1: |
Management of Legacy Systems / 11.3.2: |
A Case Study / 11.4: |
eGovernment in Mediterranean Countries Public Administrations: Case Studies / 11.5: |
eGovernment Initiatives in Italy / 12: |
Technological Innovation as a Guide to Redesigning Government / 12.1: |
The Strategic Guidelines / 12.1.1: |
The Modern Public Administration: A Network of Systems / 12.1.2: |
eEurope and the Economic and Social Growth / 12.1.3: |
eGovernment Development / 12.2: |
Survey by CNEL on the Dematerialization and Network Transmission of Documents / 12.2.1: |
Survey on ICT in Italian Companies / 12.2.2: |
ICT Cooperation Within Government Agencies / 12.2.3: |
Conclusion and Open Issues / 12.3: |
Tunisian Ministry of Agriculture Planning of New Services and Information Systems Integration / 12.4: |
Organizational Structure of the Ministry of Agriculture / 13.1: |
The Activities Performed and Organization of Work / 13.2: |
Conceptual Schemas of the Databases / 13.3: |
The Abstractions on Schemas / 13.4: |
The Repository of Schemas / 13.5: |
Analysis of the Schema Repository to Achieve Effective Strategic Planning Decisions / 13.6: |
Summary and Conclusion of the Book / 13.7: |
Appendix / Part V: |
Information Integration Technologies / A: |
Drawbacks of Database Architectures in Organizations and the Value of Enterprise Integration / A.1: |
Traditional Centralized and Distributed DBMS Architectures / A.2: |
Data Integration Solutions / A.3: |
Data Warehouse Architecture / A.3.1: |
Virtual Data Integration Architecture / A.3.2: |
Optimal Evolution of the Database Architecture / A.4: |
Business Process Management / B: |
Process Life Cycle / B.1: |
BPMN / B.2: |
Technologies / B.3: |
References |
Index |
eGovernment: A Complex Challenge / Part I: |
The Different Facets of eGovernment Initiatives: Paradigms and Approaches / 1: |
Background and Motivations for a Methodology / 1.1: |
Planning eGovernment Initiatives as Services / 1.2: |
Information Systems Strategic Alignment in eGovernment / 1.3: |
The Role of Rules in eGovernment Initiatives / 1.4: |