| Preface |
| Exploring the Diversity of Service Worlds in the Service Economy / Michael Barrett ; Elizabeth Davidson1： |
| Conceptualizing and Theorizing about IT-Enabled Services / Part 1： |
| ICTs and Global Working in a Non-Flat World / Geoff Walsham2： |
| Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study / Chalee Vorakulpipat ; Yacine Rezgui3： |
| Compliance-as-a-Service in Information Technology Manufacturing Organizations: An Exploratory Case Study / Tom Butler ; Bill Emerson ; Damien McGovern4： |
| Service System Innovation / Steven Alter5： |
| Rhizomatic Informatics: The Case of Ivy University / Chris Atkinson ; Laurence Brooks6： |
| The Influence of Subgroup Dynamics on Knowledge Coordination in Distributed Software Development Teams: A Transactive Memory System and Group Faultline Perspective / Yide Shen ; Michael Gallivan7： |
| The Service Behind the Service: Sensegiving in the Service Economy / Neil C. Ramiller ; Mike Chiasson8： |
| IT-Enabled Services in Industry Settings / Part 2： |
| Possibilities and Challenges of Transition to Ambulant Health Service Delivery with ICT Support in Psychiatry / Synnøve Thomassen Andersen ; Margunn Aanestad9： |
| Transforming Work Practices in a Complex Environment / Riikka Vuokko ; Helena Karsten10： |
| Virtuality and Non-Virtuality in Remote Stock Trading / Roger F. A. van Daalen Fuente ; Mike W. Chiasson ; Paul R. Devadoss11： |
| Bazaar by Design; Managing Interfirm Exchanges in an Open Source Service Network / Joseph Feller ; Patrick Finnegan ; Brian Fitzgerald ; Jeremy Hayes12： |
| Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor / Claudia Loebbecke ; Claudio Huyskens ; Janis Gogan13： |
| The Computerization of Service: Evidence of Information and Communication Technologies in Real Estate / Steve Sawyer ; Fuyu Yi14： |
| IT-Enabled Change in Public Services / Part 3： |
| E-Government and Changes in the Public Sector: The Case of Greece / Dimitra Petrakaki15： |
| Bandwithing Together: Municipalities as Service Providers in a Policy Environment / Andrea H. Tapia ; Julio Angel Ortiz16： |
| Analyzing Public Open Source Policy: The Case Study of Venezuela / Edgar Maldonado ; Andrea H. Taipa17： |
| Co-Orienting the Object: An Activity-Theoretical Analysis of the UK's National Program for Information Technology / Panos Constantinides ; Frank Blackler18： |
| A Multivocal and Multilevel Institutionalist Perspective to Analyze Information Technology-Enabled Change in the Public Service in Africa / Roberta Bernardi19： |
| Outsourcing and Globalization of IT Services / Part 4： |
| Legitimacy Management and Trust in Offshoring Information Technology Services / C. R. Hinings ; Eivor Oborn20： |
| Information Technology Outsourcing in the Service Economy: Client Maturity and Knowledge/Power Asymmetries / Aris Komporozos-Athanasiou21： |
| How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage / Robert Gregory ; Michael Prifling22： |
| Mind the Gap! Understanding Knowledge in Global Software Teams / Aini Aman ; Brian Nicholson23： |
| Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India / 24： |
| Panels / Part 5： |
| Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy / Erica L. Wagner25： |
| Information Systems and the Service Economy: A Multidimensional Perspective / Uri Gal ; David Lipien ; Kalle Lyytinen ; Nancy Russo26： |
| The Servicitization of Peer Production: Reflections on the Open Source Software Experience / Björn Lundell ; Olof Nilsson27： |
| eHealth: Redefining Health Care in the Light of Technology / Donal Flynn ; Bonnie Kaplan ; Pascale Lehoux ; Cynthia LeRouge28： |
| Workshop Paper Contributions / Part 6： |
| The Information Services View / Matt Germonprez ; Dirk Hovorka29： |
| An Epistemology of Organizational Emergence: The Tripartite Domains of Organizational Discourse and the Servitization of IBM / Michelle Carter ; Hirotoshi Takeda ; Duane Truex30： |
| Organizational Learning in Health Care: Situating Free and Open Source Software / Gianluca Miscione31： |
| Understanding the Exchange Intention of an Individual Blogger / Wee-Kek Tan ; Chuan-Hoo Tan ; Hock-Hai Teo32： |
| Toward Understanding the Capability Cycle of Software Process Improvement: A Case Study of a Software Service Company / Yu Tong ; Lingling Xu ; Shanling Pan33： |
| A Case Study Approach to Examining Service Information Requirements / Rachel Cuthbert ; Paris Pennesi ; Duncan McFarlane34： |
| Index of Contributors |
| Preface |
| Exploring the Diversity of Service Worlds in the Service Economy / Michael Barrett ; Elizabeth Davidson1： |
| Conceptualizing and Theorizing about IT-Enabled Services / Part 1： |
図書
