Foreword |
Preface |
Context |
Introduction / Chapter 1: |
Human-Computer Interaction: Definition, Importance and Scope / 1: |
Themes in HCI Underlying This Book / 2: |
Application-A Methodology for HCI Development / 3: |
The Structure of the Book / 4: |
Summary / 5: |
Summary of Concepts and Terms / 6: |
Bibliography and Additional Readings / 7: |
Case Study / 8: |
Exercises / 9: |
Organizational and Business Context / Chapter 2: |
Individual Level |
Work Group Level |
Organizational Level Systems |
Interorganizational Systems |
Foundations / 10: |
Interactive Technologies / Chapter 3: |
Sensory Perception and Interactive Input Devices |
Output Devices |
Wearable Devices |
Wireless Devices |
Virtual Devices |
Physical Engineering / 11: |
Human Performance and Limitations |
Sensory Perceptions and Implications for Design |
Health Problems Associated with HCI |
Technical Support for the Disabled |
Congnitive Engineering / Chapter 5: |
A Simplified View of Human Information Processing |
The Complexity of HCI |
User Activity with Multiple Intentions |
Using GOMS to Describe User Activity |
Errors |
Fit and Complexity Extended |
Affective Engineering / Chapter 6: |
Introduction: Feeling and Attitude |
A Simplified View of Affect in HCI |
Attitudes |
Expanded View of Affect in HCI |
Flow and Playfulness |
Applications |
Evaluation / Chapter 7: |
Usability and Usability Engineering |
Evaluation Methods |
Standards |
Appendix A: The Detailed CIF Template |
Appendix B: Research Tools |
Appendix C: Sample Laboratories for HCI Studies |
Design Principles and Guidelines / 12: |
Design Principles |
Design Guidelines |
Tasks in the Organizational Context / Chapter 9: |
Characteristics of Organizational Tasks |
Work at the Office as Context-Tasks and Their Interrelations |
Decision Making as Organizational Task |
A Method for Task Analysis and Decision Support |
A Demonstration of the Method for Task Analysis |
Appendix: Decision Decomposition Protocol |
Componential Design / Chapter 10: |
Color |
Data Input |
Navigation and Flow Control |
Quantitative Graphics |
Form Design |
HCI Development Methodology / Chapter 11: |
The Role of HCI Development in SDLC |
The HCI Development Methodology |
Applying the HCI Development Methodology |
Additional Context |
Interpersonal Relationships, Collaboration, and Organization / Chapter 12: |
Collaboration |
The Issue of Trust |
Communication and Technology |
Enterprise-Level Systems |
Enterprise-Level Implementation Issues |
E-Commerce: Linking the Customer to the Enterprise |
Bibliography |
Social and Global Issues / Chapter 13: |
Social Context |
Ethical Considerations |
Global Context |
The Social and Global Aspects of the Internet |
Meeting the Changing Needs of IT Development and Use / Chapter 14: |
Emerging IT Use Changes and the Impacts |
Emerging IT Development Changes |
Glossary |
Subject Index |