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目次情報: 続きを見る

Connecting With Customers

Why the Interprise?

The Customer Connection

The Interprise Payoff

Dynamic Relationships

Adding Value by Subtracting Time

Products as Platforms

To Each His Own

Divide to Conquer

Global Connections

Mutually Profitable Relationships

Multiple Points of View

Balancing the Relationships

Enriching Customers

Your Customer's Customer

Price Follows Value

Building Linkages

Virtual Relationships

The Trust Factor

From Enterprise to Interprise

Teams Not Committees

Follow the Money

The People Weapon

Leading the Way

Creating the Interprise

Making It Work

Mastering Change

The Measure of Success

References and Suggested Readings

Index

About the Authors

Connecting With Customers

Why the Interprise?

The Customer Connection

目次情報: 続きを見る

Institutions / Part I：

An introduction to institutions and institutional change / 1：

Cooperation: the theoretical problem / 2：

The behavioural assumptions in a theory of institutions / 3：

A transaction cost theory of exchange / 4：

Informal constraints / 5：

Formal constraints / 6：

Enforcement / 7：

Institutions and transaction and transformation costs / 8：

Institutional Change / Part II：

Organizations, learning, and institutional change / 9：

Stability and institutional change / 10：

The path of institutional change / 11：

Economic Performance / Part III：

Institutions, economic theory, and economic performance / 12：

Stablity and change in economic history / 13：

Incorporating institutional analysis into economic history: prospects and puzzles / 14：

Institutions / Part I：

An introduction to institutions and institutional change / 1：

Cooperation: the theoretical problem / 2：

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