| Research Review and Outlook |
| e-Gov Research Quality Improvements Since 2003: More Rigor, but Research (Perhaps) Redefined / Ake Gronlund ; Annika Andersson |
| Is E-Government Research a Flash in the Pan or Here for the Long hot? / Hans Jochen Scholl |
| The E-Government Melting Pot: Lacking New Public Management and Innovation Flavor? / Moyfrid Karstad Sannarnes ; Helle Zinner Henriksen ; Kim Viborg Andersen |
| The Organisation and Coordination of European e-Government Research for the EU in 2010 / Jaro Berce ; Annaflavia Bianchi ; Clara Centeno ; David Osimo ; Jeremy Millard ; Jamal Shahin |
| What Role Has Scandinavian IS Tradition in eGovernment Implementations / Arild Jansen |
| Maximizing Knowledge for Program Evaluation: Critical Issues and Practical Challenges of ICT Strategies / Sharon S. Dawes ; Theresa A. Pardo |
| Participation and Democracy |
| The Citizens in E-Participation / Henning Sten Hansen ; Kristian Hegner Reinau |
| From Market Squares to Homepages: A Survey of Swiss MPs' Interactivity / Jean-Loup Chappelet ; Kristian Pierre Kilchenmann |
| 'Mind the Gap'; e-Government and e-Democracy / Ailsa Kolsaker ; Liz Lee-Kelley |
| To Be or Not to Be Active: Exploring Practices of e-Participation / Annelie Ekelin |
| e-Participation Behind Closed Doors: Online Evaluation of Teaching Performance |
| Designing Government Services |
| A Review of Quality Dimensions in e-Government Services / Xenia Papadomichelaki ; Babis Magoutas ; Christos Halaris ; Dimitris Apostolou ; Gregoris Mentzas |
| Is It Only About Internet Access? An Empirical Test of a Multi-dimensional Digital Divide / J. Ramon Gil-Garcia ; Natalie C. Helbig ; Enrico Ferro |
| Hidden Negative Social Effects of Poor e-Government Services Design / Enrique Stanziola ; Mauricio Minute Espil ; Luis Landoni ; Santiago Montoya |
| Designing Government Portal Navigation Around Citizens Needs / Rob Klaassen ; Joyce Karreman ; Thea van der Geest |
| Municipalities on the Web: User-Friendliness of Government Information on the Internet / Menno de Jong ; Leo Lentz |
| "Open Choice": Improving Public Sector Performance with Process Reorganization Methodology / Martin Brilggemeier ; Angela Dovifat ; Klaus Lenk |
| Organising Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Businesses / Yannis Charalabidis ; Dimitris Askounis ; George Gionis ; Fenareti Lampathaki ; Kostas Metaxiotis |
| Legal Dimensions in E-Government |
| Time Model for Managing the Dynamic of Normative System / Monica Palmirani ; Raffaella Brighi |
| Semantic Portal for Legislative Information / Matti Jarvenpaa ; Maiju Virtanen ; Airi Salminen |
| The x-Leges System: Peer-to-Peer for Legislative Document Exchange / Luca De Santis ; Caterina Lupo ; Carlo Marchetti ; Massimo Mecella |
| Procurement and Governance Issues in Networked Governments |
| Flexibility of Information Architecture in e-Government Chains / Victor Bekkers |
| Local Networking for e-Services: A UK Case Study / Rony Medaglia |
| Why E-government Usage Lags Behind: Explaining the Gap Between Potential and Actual Usage of Electronic Public Services in the Netherlands / Alexander van Deursen ; Jan van Dijk ; Wolfgang Ebbers |
| Limits of Public Procurement: Information Systems Acquisition / Carl Erik Moe ; Anne Cathrine Risvand ; Maung K. Sein |
| Evaluation and Assessment |
| Digital Capability Assessment for eGovernment: A Multi-dimensional Approach / Anthony M. Cresswell ; Donna S. Canestraro |
| Assessing the Intangible Value of G2G Endeavours / Luiz Antonio Joia |
| Evaluation of E-Government Systems: Project Assessment vs Development Assessment / Rahul De' |
| ROI Analysis in e-Government Assessment Trials: The Case of Sistema Piemonte / Tommaso Carratta ; Lucy Dadayan |
| IT Auditing in E-Government / Reinhard Riedl ; Manuel Juen |
| Author Index |
| Research Review and Outlook |
| e-Gov Research Quality Improvements Since 2003: More Rigor, but Research (Perhaps) Redefined / Ake Gronlund ; Annika Andersson |
| Is E-Government Research a Flash in the Pan or Here for the Long hot? / Hans Jochen Scholl |
| The E-Government Melting Pot: Lacking New Public Management and Innovation Flavor? / Moyfrid Karstad Sannarnes ; Helle Zinner Henriksen ; Kim Viborg Andersen |
| The Organisation and Coordination of European e-Government Research for the EU in 2010 / Jaro Berce ; Annaflavia Bianchi ; Clara Centeno ; David Osimo ; Jeremy Millard ; Jamal Shahin |
| What Role Has Scandinavian IS Tradition in eGovernment Implementations / Arild Jansen |
